EULA FOR SAAS
(End-User License Agreement for usage of the Software As A Service)
This agreement is made between AuroMeera Technometrix Pvt. Ltd. whose registered office is at 60/A Rupali Society, Talaja Road, Bhavnagar 364002 (Gujarat-INDIA), represented by Vikrant PANDYA, Director, hereinafter called the “Provider”
The institute subscribing Cloud Based eMLi hereinafter called the ”Customer”,
In order to use the SAAS, the Customer must first agree to this End-User License Agreement. If the Customer does not or cannot agree to this License Agreement, he is not permitted to use the SAAS. The Customer accepts and agrees to the terms of this License Agreement on his own behalf and/or on behalf of his company, organization, educational institution, or agency, instrumentality, or department of the federal government as its authorized legal representative, by signing this document.
2. SOFTWARE-AS-A-SERVICE (SAAS)
This agreement provides Customer with access to the proprietary software named “eMLi” and / or “eMLi:com-net”, and usage of its functions as a service, hereinafter called “SAAS”.
Provider will provide this functionality through the Internet within a hosted server environment and other provide interface under the terms below (Service).
3. USE OF SERVICE
a. Generals: As a condition to using the Licensed Software and any services, Customer agrees that:
he/she will only use the SAAS for the purposes and in the manner expressly permitted by this Agreement and in accordance with all applicable laws and regulations;
he/she will not use the Licensed Software or any services for any unlawful or illegal activity, nor to enter, modify or upload data which would commit or facilitate the commission of a crime, or other tortuous, unlawful or illegal act;
Customer will not, through use of the Licensed Software and services, create any Application or other program that would disable, hack or otherwise interfere with the SAAS, or any security, digital signing, digital rights management, verification or authentication mechanisms implemented in the Licensed Software, this SAAS, any services or other Provider’s software or technology, or enable others to do so;
Customer will not, directly or indirectly, commit any act intended to interfere with the Licensed Software or related services, the intent of this Agreement, or Provider’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the Licensed Software;
b. Customer Owned Data: All data uploaded by Customer and collected by the Licensed Software remains the sole property of Customer (“Customer Data”). Customer grants Provider the right to use, store and modify the Customer Data solely for purposes of Provider performing the Services under this agreement. Customer hereby warrants to Provider that it either owns, or is a licensee, of the Customer Data and has the full requisite power and authority to grant Provider such usage rights in the Customer Data and that there are no additional consents or approvals required for granting such usage rights. During the term of this agreement, Customer may download the Customer Data from within the Service or schedule the Customer Data to be automatically downloaded, which in each case will only be provided in the available formats.
c. Provider Access and Usage: Customer may authorize its employees, service providers, and other third parties to access the Services with user credentials, which access must be for the sole benefit of Customer and in compliance with this agreement. Customer is responsible for such representative compliance with this agreement.
d. Customer Responsibilities: Customer
⦁ must keep its passwords secure and confidential;
⦁ is solely responsible for Customer Data and all activity in its account in the Service;
⦁ must use commercially reasonable efforts to prevent unauthorized access to its account, and notify Provider promptly of any such unauthorized access;
⦁ and may use the Service only in accordance with applicable law.
e. Customer Obligations: Customer certifies to Provider and agrees that:
⦁ he/she is of the legal age of majority in the jurisdiction in which Customer reside (at least 18 years of age in many countries) and have the right and authority to enter into this Agreement on his/her own behalf, or if he/she is entering into this Agreement on behalf of his/her company, organization, educational institution, or agency, instrumentality, or department of the federal government, that he/she have the right and authority to legally bind such entity or organization to the terms and obligations of this Agreement;
⦁ All information provided by Customer to Provider or his/her end-users in connection with this Agreement, will be current, true, accurate, supportable and complete and, with regard to information provided, he/she will promptly notify Provider of any changes to such information. Further, Customer agree that Provider may share such information (including email address and mailing address) with third parties who have a need to know for purposes related to the SAAS (e.g., intellectual property questions, customer service inquiries, etc.);
⦁ Customer will comply with the terms of and fulfill his/her obligations under this Agreement and he/she agrees to monitor and be responsible for Customer’s Authorized Users’ use of the Licensed Software and services, and their compliance with the terms of this Agreement;
⦁ Customer will not act in any manner which conflicts or interferes with any existing commitment or obligation Customer may have, and no agreement previously entered into by Customer will interfere with Customer’ performance of his/her obligations under this Agreement.
⦁ The Licensed Software, and Customer’s user data entered in it, may not be used for the purpose of harassing, abusing, spamming, stalking, threatening or otherwise violating the legal rights (such as the rights of privacy and publicity) of others.
⦁ Customer will be solely responsible for all costs, expenses, losses and liabilities incurred, and activities undertaken by him/her and his/her Authorized Users in connection with the Licensed Software and services, including, but not limited to, any data encoding, download, or any other services used by Customer;
4. WARRANTY DISCLAIMER
Customer expressly acknowledges and agrees that use of the SAAS, and any services is at his/her sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with him/her. The provider takes reasonable physical, technical and administrative measures to secure the service, provider does not guarantee that the SAAS and the access to the SAAS server cannot be compromised. No oral or written information or advice given by provider or a provider’s authorized representative will create a warranty not expressly stated in this agreement. No licensor, dealer, distributor, reseller, agent or employee is authorized to make any modifications, extensions, or additions to this warranty.
Certain supported third-party web services or technology that the Service integrates with may be made available within the Service, if Customer has an account and agreement with the applicable third party for example SMS Gateway and Payment Gateway. Provider has no liability regarding those web services or technology, and Customer’s agreement with that third-party solely governs Customer’s access and usage of that web service or technology.
Customer must pay all fees as specified on the order, but if not specified then within 30 days of receipt of an invoice. Customer is responsible for the payment of all sales, use, withholding, VAT and other similar taxes. This agreement contemplates one or more orders for the Service, which orders are governed by the terms of this agreement.
6. MUTUAL CONFIDENTIALITY
a. Definition of Confidential Information: Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). Provider’s Confidential Information includes without limitation the Service and Licensed Software (including without limitation the Service user interface design and layout).
b. Protection of Confidential Information: The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees and Providers who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement.
c. Exclusions: Confidential Information excludes information that:
⦁ is or becomes generally known to the public without breach of any obligation owed to Discloser
⦁ was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser
⦁ is received from a third party without breach of any obligation owed to Discloser
⦁ or was independently developed by the Recipient without use or access to the Confidential Information, as can be demonstrated.
The Recipient may disclose Confidential Information to the extent required by law or court order, but will provide Discloser with advance notice to seek a protective order. Either party may include the name and logo of the other party in lists of customers or vendors in accordance with the other party's standard guidelines.
7. Provider PROPERTY.
a. Reservation of Rights: The software, workflow processes, user interface, designs, know-how, Licensed Software, and other technologies provided by Provider as part of the Service are the proprietary property of Provider, and all right, title and interest in and to such items, including all associated intellectual property rights, remain only with Provider. Customer may not remove or modify any proprietary marking or restrictive legends in the Service or Licensed Software. Provider reserves all rights unless expressly granted in this agreement. Provider may use during and after the Term all aggregate non-identifiable data in the Service for purposes of enhancing the Service, technical support and other business purposes. Customer agrees to cooperate with Provider to maintain Provider’s ownership of the Licensed Software, and, to the extent that Customer become aware of any claims relating to the Licensed Software, he/she agrees to use reasonable efforts to promptly provide notice of any such claims to Provider.
b. Restrictions: Customer may not, or enable others to
⦁ sell, resell, redistribute, sublicense, rent or lease the Service, in whole or in part, unless otherwise provided under an order or another agreement with Provider;
⦁ use the Service to store or transmit infringing, unsolicited marketing emails, libelous, or otherwise objectionable, unlawful or tortuous material, or to store or transmit material in violation of third-party rights;
⦁ interfere with or disrupt the integrity or performance of the Service;
⦁ attempt to gain unauthorized access to the Service or their related systems or networks;
⦁ decompile, disassemble, reverse engineer the Service or the Licensed Software;
⦁ attempt to derive the source code of, modify, decrypt, or create derivative works of the Licensed Software or any services provided by the Licensed Software or otherwise provided hereunder;
⦁ or access the Service or use the Licensed Software to build a competitive service or product, or copy any feature, function or graphic for competitive purposes.
If Customer breaches any of the foregoing restrictions, he/she may be subject to prosecution and damages. All licenses not expressly granted in this SAAS Agreement are reserved and no other licenses, immunity or rights, express or implied are granted by Provider, by implication, estoppel, or otherwise. This Agreement does not grant Customer any rights to use any trademarks, logos or service marks belonging to Provider.
If Customer wants to make reference to any Provider’s products or technology or use Provider’s trademarks, this must be previously agreed by writing with Provider.
c. Licensed Software: Subject to the terms and conditions of this SAAS Agreement, Provider hereby grants Customer during the Term, a limited, non-exclusive, personal, revocable, non-sub licensable and non-transferable license for the Licensed Software. The Customer can access (as may required to enable Customer representatives to use the Licensed Software) and operate such software on an unlimited number of computers and networked appliances within Customer’s network environment, for use solely with the Service, unless otherwise provided under an order or another agreement with Provider.
Provider and its licensors reserve the right to improve, change, suspend, remove, or disable access to any Services of the Licensed Software at any time without notice. Customer must accept and agree that despite the effort to keep available as much SAAS services as possible, there is no guarantee that some services wouldn’t be modified or suppressed. In no event will Provider or its licensors be liable for improving, changing, suspending, removing, or disabling the access to any such Services. Provider or its licensors may also impose limits on the use of or access to certain Services, in any case and without notice or liability.
d. API: Provider provides access to its application-programming interface (API), when available, as part of the Service. Subject to the other terms of this Agreement, Provider grants Customer a non-exclusive, personal, revocable, non-sub licensable and non-transferable license to interact with the API only for purposes of interacting with the Service as allowed by the API.
⦁ Customer may not use the API in a manner, as reasonably determined by Provider, that exceeds reasonable request volume or constitutes excessive or abusive usage. If any of these occur, Provider can suspend or terminate Customer’s access to the API on a temporary or permanent basis.
⦁ Provider may change or remove existing endpoints or fields in API results upon at least 30 days notice to Customer, but Provider will use commercially reasonable efforts to support the previous version of the API for at least 6 months. Provider may add new endpoints or fields in API results without prior notice to Customer.
⦁ Provider will maintain and provide access to an API, unless it terminates the API for all customers with notice, as it is not technically feasible or economically viable to continue granting access to the API.
⦁ The API is provided on an AS IS and WHEN AVAILABLE basis. Provider has no liability to Customer as a result of any change, temporary unavailability, suspension, or termination of access to the API.
8. LIABILITY LIMIT.
a. Exclusion of indirect Damages: To the extent not prohibited by applicable law, in no event will provider be liable for personal injury, or any incidental, special, indirect, consequential or punitive damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to this agreement, customer’s use or inability to use the licensed software, however caused, whether under a theory of contract, warranty, tort (including negligence), products liability, or otherwise.
b. Limit on Liability: Except for provider’s indemnity obligations or breach of confidentiality, Provider’s liability for all damages arising out of or related to this Agreement does not exceed the actual amount paid by the Customer within the preceding 12 months under this agreement.
9. TERM AND TERMINATION
a. Term: This agreement continues until termination.
b. Termination for Material Breach: If either party is in material breach of this agreement, the other party may terminate this agreement with immediate effect, if the breach has not been cured within 30 days.
c. Return of Customer Data: During the term, Customer may download the Customer Data in available formats.
d. Return or Destroy Provider Property Upon Termination: In case of Implementation of SAAS on Customer’s resource, upon termination of this agreement for any reason, Customer must pay Provider any due but unpaid amounts, and destroy or return the Licensed Software and all other property of Provider. Customer will confirm its compliance with this destruction or return requirement in writing upon request by Provider.
e. Suspension of Service for Violations of Law: Provider may temporarily suspend the Service or remove the applicable Customer Data, or both, if it in good faith believes that, as part of using the Service, (a) Customer has violated a law or any provision of this Agreement, including (b) failure to pay the amount due to Provider in a timely manner, or (c) Customer Data contain content or attachments of any kind (text, graphics, images, photographs, sounds, etc.) that in Provider’s reasonable judgment may be found objectionable or inappropriate, for example, materials that may be considered obscene, pornographic, or defamatory. Provider will attempt to provide adequate notice.
10. INDEMNITY BY PROVIDER FOR INFRINGEMENT.
a. Defense of Third Party Claims: Provider will defend or settle any third party claims against Customer alleging that the Service (not related to Customer Data) used in accordance with this agreement violates a copyright, patent, trademark or other intellectual property right, if Customer:
⦁ Promptly notifies Provider of the claim in writing;
⦁ Cooperates with Provider in the defense; and
⦁ Allows Provider to solely control the defense or settlement of the claim.
b. Remedies: If such a claim appears likely, then Provider may modify the Service, procure the necessary rights, or replace it with the functional equivalent. If Provider determines that none of these are reasonably available, then Provider will terminate the Service and provide a refund of any prepaid and unused amounts.
c. Exclusions: Provider has no obligation for any claim arising from:
⦁ Provider’s compliance with Customer’s designs, specification, instructions, or technical information;
⦁ Modifications made other than by Provider;
⦁ A combination of the Service with other technology where the infringement would not occur but for the combination; or
⦁ Technology not provided by Provider.
⦁ This section contains Customer’s exclusive remedies and Provider’s sole liability for intellectual property infringement claims.
11. Deliverables and Scope of Service.
a. Deliverables: The Provider will ensure the delivery of the customized SAAS under this agreement for the selected modules as per the submitted proposal. The Customer is authorized to incorporate One College in the frame work of the SAAS under this agreement. The provider will also provide Online Ticket Based Support Service to the employees, administrators and / or authorized person in using the Software. The Provider will provide 30 (Thirty) tickets at zero cost to the Customer for one year from the date of this agreement for the support. The provider will provide training, upto Five users, to the officials, employees or authorized person of the organization during the first year without any cost to the Customer.
b. Modules: The Licensed Software facilitates the Customer in managing activities of the modules specified in the final proposal of the provider using SAAS modules
c. Implementation Time Line: The Implementation of Licensed Software will start on receipt of Work Order / Purchase Order along with part advance payment as per the payment terms of this agreement. Further it will be divided into following phases
⦁ Requirement Analysis Phase will take approximately 15 days to conclude the requirement and scope.
⦁ Initialization and Implementation will take upto 45 days.
d. Support Services: The Provider will provide Online Ticket Based Support Service to the Customer. Online Ticket Based Support Service includes 30 (Thirty) Tickets for the first year. Unused tickets can not be carry-forwarded.
a. Cost of the Solution and Payment Schedule will be as per the final proposal sent to the customer
b. Cost of Customization: If customization is required in the system, a detailed system requirement analysis will be conducted by the provider. On the basis of the requirement an SRS (System Requirement Specification) will be created. The SRS will specify the total hours required for the customization.
c. Charges of Additional Support Services for Subsequent Years: Additional support services will be as per the “Software Maintenance Agreement” both parties shall sign for subsequent years.
a. Money Damages Insufficient: Any breach by a party of this agreement or violation of the other party’s intellectual property rights could cause irreparable injury or harm to the other party. The other party may seek a court order to stop any breach or avoid any future breach.
b. Entire Agreement and Changes: This agreement and each order constitute the entire agreement between the parties, and supersede all prior or contemporaneous negotiations, agreements and representations, whether oral or written, related to this subject matter. No modification of this agreement is effective unless both parties sign it, and no waiver is effective unless the party waiving the right signs a waiver in writing.
c. No Assignment: Neither party may assign or transfer this agreement or an order to a third party, except that this agreement with all orders may be assigned as part of a merger, or sale of all or substantially all of the business or assets, of a party.
d. Independent Contractors: The parties are independent contractors with respect to each other.
e. Enforceability and Force Majeure: If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Neither party is liable for force majeure events.
f. Order of Precedence. If there is an inconsistency between this agreement and an order, the order prevails.
g. Survival of Terms. Any terms that by their nature survive termination or expiration of this agreement, will survive.
h. Press Releases and Other Publicity: Customer may not issue any press releases or make any other public statements regarding this Agreement, its terms and conditions, or the relationship of the parties, without Provider’s express prior written approval, which may be withheld at Provider’s discretion.
14. DISPUTE RESOLUTION:
The dispute resolution should be governed under the land of Neutral country mutually agreed by both the parties.